Example Objectives:

• Identify the elements of cultural competence in the workplace

• Increase your understanding of your own cultural background and how it affects your perceptions and interpretations of other cultures

• Recognize the three dimensions of cultural awareness when interacting with other cultures

• Develop the skills needed to practice respectful and caring behavior toward culturally diverse individuals and groups

•  Understand how values differ among cultures

• Identify different communication styles among diverse cultural groups

• Give and receive feedback in a caring, respectful way

• Adapt behaviors that support cultural competency and minimize behaviors that undermine it
   

Key Topics Covered:

• Developing personal cultural awareness

• How to build rapport and communicate with your entire body

• Techniques for giving feedback to ensure understanding

• Hall’s pattern of communication

• Behaviors that support and undermine cultural competency

• Strategies for handling sensitive situations